Operations Director

The Operations Director leads the operating system of NCL. The role exists to make the company run consistently: finance, commercial operations, business operations, people and capability, communications, legal support, systems, reporting, quality management and the operations manual.

Core responsibilities

• Chair the Operations Board and maintain the operations reporting cadence.
• Ensure management accounts, cashflow, budgeting and operational forecasts are produced reliably and on time.
• Run the operational controls around proposals, contracts, onboarding, capability records and management information.
• Coordinate finance, commercial operations, business operations, people and capability, communications and marketing, legal support and IT/systems support.
• Own completion, adoption and continuous improvement of the operations manual and quality management system.
• Manage the annual operations budget and make sure the fractional operations team delivers the required functions within it.
• Escalate material legal, commercial, systems, people or reporting risks to the Company Board.

Person specification

• Experienced operations leader in a consultancy, professional-services, regulated or technical business.
• Strong financial-control discipline, including management accounts, budgets, cashflow and reporting timetables.
• Practical understanding of contracts, commercial process, legal support, ISO/QMS work and systems implementation.
• Able to coordinate a fractional team and external providers without creating unnecessary bureaucracy.
• Comfortable building repeatable processes from a previously informal operating model.
• Calm, organised and commercially minded, with the confidence to challenge delivery and commercial teams on process compliance.

Contract and Remuneration

This role is fractional and non-exclusive. Indicative personal commitment is c.20 to c.25 days per year in Year 1, rising to c.35 to c.45 days per year by Year 5. The role will also coordinate a wider fractional operations team, with additional support flexing around reporting, systems, quality, legal and commercial workload. Work will be remunerated on a pro-rated hourly or daily basis at a competitive market rate.